Privacy Policy
Effective Date: 12 January 2026
Last Updated: 12 January 2026
Acorn Brokers (Pty) Ltd (“Acorn Brokers”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (Act 4 of 2013) (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect your personal information.
Information We Collect
We may collect the following categories of personal information:
- Identity Information: Full name, identity number, date of birth, gender.
- Contact Information: Physical address, postal address, email address, telephone numbers.
- Firearm Information: Firearm licence numbers, competency certificate details, types and quantities of licensed firearms.
- Financial Information: Banking details for premium collection, payment history.
- Insurance Information: Policy details, claims history, incident reports.
- Communication Records: Records of correspondence, telephone calls, and electronic communications with us.
How We Use Your Information
We process your personal information for the following purposes:
- To assess and process your application for Firearms Guardian or other products.
- To administer your policy, collect premiums, and process claims.
- To provide the 24/7 legal helpline service and coordinate legal representation.
- To comply with our regulatory obligations under the FAIS Act and FSCA requirements.
- To communicate with you about your policy, products, and services.
- To prevent fraud and manage risk.
- To improve our products and services.
Legal Basis for Processing
We process your personal information on the following legal grounds as permitted by POPIA:
- Consent: Where you have provided express consent for specific processing activities.
- Contractual Obligation: Where processing is necessary to perform our contractual obligations to you.
- Legal Obligation: Where processing is required to comply with applicable laws, including the FAIS Act and the Insurance Act.
- Legitimate Interest: Where processing is necessary for our legitimate business interests, provided your rights and interests are not overridden.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Policy records and claims documentation are retained for a minimum of five years after the termination of the policy, in accordance with FAIS record-keeping requirements. Financial transaction records are retained for the period required by the Financial Intelligence Centre Act (FICA).
Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
- The right to be notified that your personal information is being collected and the purpose thereof.
- The right to request access to your personal information held by us.
- The right to request correction or deletion of inaccurate, irrelevant, excessive, outdated, or unlawfully obtained personal information.
- The right to object to the processing of your personal information on reasonable grounds.
- The right to lodge a complaint with the Information Regulator if you believe your rights have been infringed.
- The right to withdraw consent previously given, where applicable.
To exercise any of these rights, please contact us at info@acornbrokers.co.za or call +27 (0)69 007 6320.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and serve relevant content. You may control cookie settings through your browser preferences. We do not use cookies to collect personally identifiable information without your consent.
Third-Party Disclosure
We may share your personal information with the following categories of third parties, solely for the purposes outlined in this policy:
- Underwriters and insurers involved in the provision of your policy.
- Legal professionals and advocates engaged to represent you in connection with a claim.
- Regulatory bodies, including the FSCA, as required by law.
- Payment processors for premium collection.
- IT service providers who assist with the operation and security of our systems.
We require all third parties to process your information in accordance with POPIA and to maintain appropriate security measures.
Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, access controls, and regular security assessments.
Information Regulator
If you are not satisfied with how we have handled your personal information or wish to lodge a complaint, you may contact the Information Regulator:
- Phone: 012 406 4818
- Email: inforeg@justice.gov.za
- Website: https://inforegulator.org.za
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The updated version will be published on our website with a revised effective date. We encourage you to review this policy periodically.
Acorn Brokers (Pty) Ltd
FSP 47433
info@acornbrokers.co.za | +27 (0)69 007 6320